They never met at the counter.
The receipt introduces them.
Two-Way Receipts carry a name in each direction: the customer's name travels with their order to the counter, and the name of whoever made it comes back to them on their receipt.
Every customer gives a name at checkout — the one the counter will call.
Ordering ahead skips the introduction.
At the till, someone asks for a name and a face goes with the drink. When the order is placed from a phone on the walk over, that moment never happens — the customer never meets the person who made their coffee, and the counter only knows them as a number. The receipt is where the introduction can still be made.
A name for the cup. A name on the receipt.
01 / To the counter
The counter knows who it's for.
Every customer gives a name at checkout — with an account or without one — and that name travels with the order.
On the queue it sits beside the order number, so the person on the counter calls out Maya's flat white, not a string of letters and numbers.
02 / Back to the customer
The receipt says who made it.
Once the order is handed over, the receipt in the customer's account gains one more line: Prepared by, and the first name of the person who made it.
It's a small thing to read. It's also the difference between an order that came from a system and a coffee that came from someone.
03 / The issuer
Issued by your shop.
The rest of the receipt is yours too: your business name, your address, your contact details and your tax registration number, taken from where you already keep them.
Every time on it is your shop's clock, not the reader's — so a morning coffee reads as a morning coffee wherever the customer opens it. It's issued by your business, not by Drip & Bake.
04 / The handover
Recorded at the handover, never typed in.
Nobody picks a name for the receipt. It comes from the moment the order is handed over, which the queue already records against the person who did it — signed in as themselves and clocked in.
So the name on the receipt is the name of the person who actually served it.
05 / The team
Their name, their choice.
Each member of your team decides what their receipts call them, from their own Service Dashboard. It starts as their first name; they can change it to the name their regulars already use, or a single initial.
The setting follows the person, not the counter iPad, so it's the same on whichever device they sign in to.
Thought through, underneath
Your switch.
One name, on one receipt.
How a shop turns it off, and why a customer can never reach your roster through it.
Your switch, per location.
Naming who prepared an order is on from the start, and you can turn it off for any location from your receipt settings, where a preview shows exactly what your receipts carry.
Off means no receipt at that location names anybody. It changes nothing about who fulfils an order or what's recorded — only what the customer's copy says.
One name, on one receipt.
A customer sees one name, on their own receipt, and nowhere else. There's no staff list to browse, no rota and no way to see who's working now.
Nobody else can look up who made someone's order, a surname never appears unless the person chooses it, and an Employee ID is never printed.
Questions
Where it shows,
and who decides.
Where does the customer see it?
On the receipt in their account on your storefront, once the order has been handed over. Until then there's nobody to name, so the line simply isn't there.
Can someone on the team keep their name off?
Whether receipts name anyone is the shop's decision, made per location. What each person controls is the name itself — their first name, a nickname, or a single initial.
Two-Way Receipts
Put a name to it.
Both ways.
Let the order that skipped the counter still end with an introduction.
Start free — no card needed. Print your counter sign, put it beside the till, and see what happens.