The screen behind the counter.
Only what the shift needs.
The Service Dashboard is the version of Drip & Bake your team works from: on the counter tablet, signed in with their own Employee ID, showing only the pages their role is allowed to open.
Each person signs in as themselves, at the shop's own staff portal.
The owner's dashboard and the counter's dashboard shouldn't be the same screen.
An owner needs the books, the settings and the whole history. The person on bar at 7am needs the queue, the clock and the day's jobs — quickly, on a shared tablet, without the rest of the business one tap away. So the counter gets its own dashboard.
Built for a shared screen, a busy morning and a team that changes shift to shift.
01 / Sign-in
Signed in as themselves.
Every team member signs in at your shop's staff portal with their own Employee ID and a 6-digit password — no personal email needed, nothing to install.
Locked out before open? They can ask for a new password from the sign-in screen, and the request appears for you with the exact time it was made.
02 / Permissions
Only the pages their role allows.
Choose, page by page, what managers and employees can open: the queue, timecards, the schedule, the shift, refunds, inventory, BakeAhead, ticketing, the menu and more.
Owners always have everything. Everyone else sees a dashboard shaped around their job, not a locked version of yours.
03 / Verification
A second check for the sensitive pages.
For pages like refunds, you can require the person to enter their Employee ID and password again before it opens — so the tablet someone left signed in can't be used by the next person to give money back.
Role and verification are separate controls: the right password never opens a page the role isn't allowed.
04 / The queue
The queue, front and centre.
The Service Dashboard opens on Live Store: every paid order as it arrives, ready to move from received to preparing to ready to handed over.
Colleagues mark themselves available when they're on the floor, and handing an order over means choosing who did it.
05 / The clock
Clock in where the work happens.
Staff clock in and out from the same screen they serve from, and the hours land in Timecards — and from there in Payroll — without anyone copying them over.
06 / The shift
The shift, opened and closed.
A manager starts the shift, sees who's on the clock, and keeps the shift's notes as it goes: what ran low, what needs a look, what's important.
When the shift ends, it becomes a report the owner can read the next morning — so the person who wasn't there still knows what happened.
Recommended devices
The right screen
for the counter.
The Service Dashboard runs in the browser on any modern tablet, phone or computer. For the counter, this is what we'd put by the till.
iPad, 11-inch or largerRecommended
Landscape, on a stand by the till, and plugged in. Big enough to read the queue from the machine, light enough to hand across the counter.
iPadOS 16 or later
iPhoneOn the floor
The same pages in a pocket — for a manager walking the floor, or a second pair of hands at the pass.
iOS 16 or later
Any other tablet or computerAlso works
An Android tablet or a spare laptop runs the Service Dashboard in its browser, with every page. Order notifications for staff come with Drip & Bake Service, the iPad and iPhone app — coming soon to the App Store.
A current version of Chrome, Safari or Edge
Whatever you choose, keep it on power and on the shop's Wi-Fi. The queue catches up by itself after the screen sleeps; a flat battery is the one thing it can't fix.
Thought through, underneath
A shared screen,
kept safe.
Why the counter has its own session, and how it copes with a tablet that sleeps.
Its own session, on purpose.
The Service Dashboard keeps its own sign-in, separate from the owner's dashboard and from the storefront. Signing a staff member out of the counter tablet never signs the owner out of anything.
Built for the tablet that sleeps.
Counter tablets doze, drop Wi-Fi and wake up again. The queue reconnects and catches up with what it missed, so the screen by the machine is never quietly out of date.
Hand the tablet over
Their screen for the shift.
Yours for the business.
Give your team a screen that does their job, and keep yours for running the business.
Start free — no card needed. Print your counter sign, put it beside the till, and see what happens.