Stuck on something?
Ask a person.
Answers to the questions merchants ask most, and a real person at the other end of every email.
The fastest help is the one that already knows what you were trying to do.
Tell us your shop's name and what you were doing when it went wrong, and we'll start from there rather than from the beginning.
Write to support@dripandbake.com about anything: setting up, a payment, your account, or an idea for something the platform should do.
Include your shop's name and, if something looks wrong, a screenshot.
If you think you've found a security problem, tell us straight away. We'd rather hear about it twice than not at all.
Common questions
The answers merchants
ask for most.
How do I start taking payments?
In Admin, open Payouts under Finance and connect your own Stripe or Square account. Payments settle straight into that account, and Drip & Bake takes no percentage of them.
Where's my counter sign?
On your Overview, beside your storefront link. Print the sign as it is, or download the QR code on its own for a menu board or a window.
Can we practise before going live?
Yes. Switch on Simulation Checkout in your Checkout settings and place practice orders through the whole flow — the queue, the ready time, the handover. Practice orders never touch your books, loyalty, stock or numbers.
How do my staff sign in?
Add them in Team. Each person signs in at your shop's staff portal with their own Employee ID and password, and sees only the pages their role allows.
How are customers told their order is ready?
When your team marks an order ready, the customer is told on their lock screen if they've allowed notifications, or by email if they haven't — guests too, when they leave an email at checkout.
How do I change how my storefront looks?
Under Branding, choose a theme and then edit your storefront — your colours, photos, pages and wording.
Can I close for the day, or take orders while I'm closed?
Store Open / Closed under Branding switches ordering off. If you run BakeAhead, customers can still reserve tomorrow's bake while you're closed.
How do I get my data out?
Workspace & Data lets you export your data, hand your workspace to a new owner, or close it. Your financial records can be downloaded in full from Financial Records at any time, whatever your plan.
Still stuck?
Write to us.
We'll take it from there.
Email us. A person will answer.
Start free — no card needed. Print your counter sign, put it beside the till, and see what happens.